Refund policy

Returns & Refunds Policy

Products from BABA NEIGHBOR'S CLUB are made to order, so returns, exchanges, or cancellations for customer convenience cannot be accepted.

The cooling-off system does not apply to mail-order (distance) sales.

Only in the case of defective or incorrectly shipped items will we respond under the following conditions.

Conditions

Contact info@bnc-webgarage.tokyo within 14 days of receiving the product, with photos showing the issue.

Even when a return or exchange is needed, please always contact us by email first. We may be unable to assist if items are sent directly to our listed address without prior contact.

Resolution

After reviewing the details, we will send a replacement or issue a refund.

Return shipping costs for defective or incorrectly shipped items are covered by us.

Refund Method and Timing

Refunds are issued, in principle, to the original payment method. After we confirm the return or defect, we will process it within approximately 7–14 business days (the time to reflect varies by payment provider).

Not Eligible

Customer-convenience reasons (wrong size, item differs from expectations, differences in perceived color, etc.).

Damage caused during washing or handling.

Inquiries made more than 14 days after receipt.

Minor unit-to-unit variations in print position or color inherent to made-to-order production (within a range that does not constitute a defect).

International Shipping

Customs duties and import taxes are the responsibility of the purchaser.

Return shipping costs due to refusal of receipt are also the responsibility of the purchaser.